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Performance Management

Please contact us for details of future dates

Chartered Management Institute logo This course forms part of a CMI Certificate in Leadership and Management

Develop a consistent approach to performance management at strategic, organisational and personal levels

  • Understand organisational strategy and departmental objectives
  • Set and agree individual meaningful objectives and job plans
  • Establish consistent performance standards
  • Assess performance and provide individual feedback
  • Manage both poor and excellent performance
  • Understand and manage conflict, disciplinary and grievance procedures

Programme

9:15
Registration
9:45
Chair’s Introduction
10:00
Organisational strategy
  • Establish deliverables and accountabilities
  • Developing standards and measurements
  • Creating meaningful objectives
11:00
Coffee
11:15
Creating environment of empowerment and trust
  • Establishing individual motivators
  • Delegating to motivate and develop
  • Establishing parameters of empowerment
12:00
Feedback processes
  • Benefits of feedback to the individual and manager
  • Strengthening relationships
  • Practice giving and receiving feedback
13:00
Lunch
13:45
Understanding conflict
  • Strategies to minimise conflict
  • Inherited situation strategies
  • Reactions to conflict
  • Disciplinary and grievance procedures
14:45
Tea
15:00
Establishing evidence of performance
  • Understanding ‘good’ evidence
  • Non subjective ratings
  • Fairness and consistency
15:15
Supporting development
  • Applying this to poor performers and integrating performance standards
  • Achieving positive outcomes
  • Relationship of continual learning for high performers and talented individuals
  • Conducting training needs surveys
16:45
Final questions and close

Please note that the programme is subject to change without notice

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