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Improving Performance and Efficiency

Please contact us for details of future dates

Chartered Management Institute logo This course forms part of a CMI Certificate in Leadership and Management

A practical guide for civil servants to buy into the process of defining success, monitoring their own organisational performance and working to achieve departmental goals

Learning Objectives

  • Understand what is meant by quality in organisational terms
  • Identify and apply organisational quality procedures and policies
  • Determine how to encourage staff to contribute ideas to improve quality
  • Conduct a quality audit and make recommendations for improvement
  • Understand the importance and benefits of continuous improvement
  • Assess work activities and identify areas for improvement
  • Encourage staff to contribute ideas for continual improvement

Programme

9:15
Registration
9:45
Chair’s Introduction
10:00
Reviewing our understanding of quality and measures in the context of the Civil Service
  • Civil Service review
  • Impact of the capability review
  • Measurements internal and external
  • External assessments of quality
11:15
Coffee
11:30
Auditing our existing service levels
  • Establish internal agreements
  • Partnership service level agreements
  • Establishing an internal continous improvment process
13:00
Lunch
14:00
Engaging internal stakeholders
  • Applying objectives
  • Quality assurance
  • Removing ‘blockers’
  • Understanding internal culture
  • Empowering and accountability
14:45
Tea
15:00
Quality engineering tools and practice
  • Demings 14 points
  • Understanding TQM
  • Continuous improvement methods
  • Lean processes
  • Quality assurance management
  • Evaluating your organisation against Demings criteria
16:15
Final Questions and close

Please note that the programme is subject to change without notice

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Comments & Views

“Excellent Event”

Sunita Nair, Jobcentre Plus, DWP