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Performance Management (1) Key Principles & Processes

Chartered Management Institute logo This course forms part of a CMI Certificate in Leadership and Management

A practical and interactive programme examining how Civil servants are accountable for Managing performance

  • Understand organisational strategy and departmental objectives
  • Setting and agreeing individual meaningful objectives and job plans
  • Establishing performance standards
  • Assessing performance and providing individual feedback
  • Establish development plans
  • Maintain motivation throughout the process

Programme

9:15
Registration
9:45
Chair’s Introduction
10:00
Organisational strategy
  • Establish deliverables and accountabilities
  • Developing standards and measurements
  • Creating meaningful objectives
11:00
Coffee
11:15
Creating environment of empowerment and trust
  • Establishing individual motivators
  • Delegating to motivate and develop
  • Establishing parameters of empowerment
12:00
Feedback processes
  • Benefits of feedback to the individual and manager
  • Strengthening relationships
  • Practice giving and receiving feedback
13:00
Lunch
14:00
Establishing evidence of performance
  • Understanding ‘good’ evidence
  • Non subjective ratings
  • Fairness and consistency
15:00
Tea
15:15
Supporting development
  • Applying this to poor performers
  • Relationship of continual learning for high performers
  • Conducting training needs surveys
16:15
Final questions and close

Please note that the programme is subject to change without notice

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